Privacy Policy

Effective Date: 2025/03/01

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store or use our services.

Information We Collect

Personal Information: When you place an order, request a quote, or contact us, we may collect your name, email address, phone number, company name, and shipping details.
Usage Data: We may collect information on how you access and use our website, including IP address, browser type, and browsing behavior, to improve our services.

How We Use Your Information

To process and fulfill your orders or requests.
To communicate with you regarding your inquiries, orders, or promotions.
To improve our website, products, and customer service.
To comply with legal requirements.

Data Sharing

We do not sell or rent your personal information to third parties. Your data may be shared with trusted service providers who assist us in operating our business, such as shipping companies and payment processors, under strict confidentiality agreements.

Data Security

We implement appropriate security measures to protect your information from unauthorized access, disclosure, or alteration.

Your Rights

You have the right to access, correct, or delete your personal data. You may also unsubscribe from marketing communications at any time.

Cookies

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

Return & Refund Policy

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your item. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Return Process:

Contact us via email or phone within 14 days of delivery.
We will provide return instructions and return address.
Buyer is responsible for return shipping costs unless the item is defective or incorrect.
Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7 business days.

Non-returnable items:
Custom-made, special-order, or clearance items are not eligible for return unless defective.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
E-mail: www.kattlelu888@gmail.com
Tel: +86 17724296710